Coordination
Changing what is done based on other people's actions.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Social Perceptiveness
Understanding people's reactions.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Time Management
Managing your time and the time of other people.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Active Learning
Figuring out how to use new ideas or things.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Writing
Writing things for co-workers or customers.
Reading Comprehension
Reading work-related information.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Instructing
Teaching people how to do something.
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